Privacy Policy

El Lago Properties ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us about our real estate services. By using our site, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use our site:

• Contact information — name, email address, phone number, and country of residence when you submit an inquiry or contact form.
• Property interests — property types, locations, and budget ranges you share with us.
• Usage data — pages visited, time on site, referring URLs, browser type, and device information, collected automatically via cookies and analytics tools.
• Communications — records of emails, calls, or messages you exchange with our team.

How We Use Your Information

We use the information we collect to:

• Respond to your property inquiries and connect you with our agents
• Send you property listings, market updates, and newsletters (with your consent)
• Improve our website and understand how visitors interact with our listings
• Comply with legal obligations under Costa Rican law
• Protect against fraud and ensure the security of our services

We do not sell your personal information to third parties. Ever.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and analyze site traffic. We use:

• Essential cookies — required for the site to function properly.
• Analytics cookies — help us understand visitor behavior (e.g., Google Analytics). Data is aggregated and anonymous.
• Preference cookies — remember your language or display settings.

You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of our site.

Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our website and serving you:

• Google Analytics — website traffic analysis (data anonymized)
• Email providers — to deliver newsletters and property alerts you opt into
• WhatsApp / Communication platforms — if you initiate contact through these channels
• Hosting infrastructure — servers and CDN providers that store and deliver our website

These parties are contractually obligated to keep your data secure and may not use it for their own marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiry data is typically retained for up to 3 years. You may request deletion of your data at any time (see "Your Rights" below).

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent to marketing communications at any time
• Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@ellago.com. We will respond within 30 days.

Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us: